Frequently asked question

What's your return policy?

We offer free returns on all US orders.

("Sale" items are non-returnable & non-exchangable.)

You can return an order within 30 days of fulfillment for a full refund. 

The product must be in the same condition as you received it. You will be refunded after we receive/inspect the original product. Your payment method will show the refund within 5 business days.

Can I change or cancel my order?

Once an order has been placed, we're unable to make changes or cancellations at this time. We apologize for any inconvenience this may cause and appreciate your understanding.

How long will it take to receive my order?

Processing takes 2-5 business days, and shipping usually takes 4-14 business days, depending on your location. For the holiday seasons, please expect longer processing and shipping times. You’ll receive a confirmation email with tracking information once your order is on its way.

For environmental and human friendly reason, this product is only made when you order it. Please allow about a week for it to be made and we will send you tracking information as soon as it's in the mail.

Thank you for your patience and understanding!

Lost packages?

Stuck In Transit... Please allow 14 business days since your order was placed for your package to be delivered. After 14 business days - please contact support@middlemanager.com and we will provide assistance.